Orders & Quotations

Terms & Conditions – When ordering or requesting a quotation, always specify quantity, size, style number, and complete name of the part or material. Our experienced Customer Service Representatives will provide prompt pricing and delivery information for all of your requirements.

Pricing

Unless established by a negotiated agreement, all prices are subject to change without notice.

Terms & Payment

All cash accounts are C.O.D. unless otherwise negotiated, open account terms are net thirty (30) days. Forms of payment accepted are cash, check, electronic transfer, VISA, Mastercard, or American Express. There is a 3% service fee for all credit card transactions.

Taxes

All applicable state and local taxes will be added to invoices unless a current Tax Exemption Certificate is on file with us.

Returned Goods

Goods may not be returned without our consent. Return requests should be made within ten (10) days of receipt of our invoice. Material must be in saleable condition, returned in its original container, freight prepaid and subject to inspection on receipt. Goods returned due to our error will be promptly corrected without expense to the customer. If the cause is not ours or our suppliers, we will do everything possible to minimize expense to the customer, however, we reserve the right to charge a handling and restocking fee. We cannot accept return of material cut or fabricated to a customers specifications.

Warranty and Limitation of Liability

Commercial Group Lifting Products (CGLP) warrants to the purchaser of new products of its manufacture are free of defects in materials and workmanship under normal use for one (1) year from the date of purchase. This warranty does not cover ordinary wear and tear, abuse, overloading, alterations, use in any manner other than intended or contrary to instructions for the product. Further, this warranty does not cover any repair or attempted repair, performed by any party other than CGLP, or its agent. Exclusively the manufacturer of those products warrants materials and equipment sold by CGLP, and manufactured by others. “Manufactured by others” shall be any item designed, produced, or manufactured by any person or entity other than CGLP. THIS WARRANTY IS LIMITED TO NEW PRODUCTS SOLD BY CGLP TO THE ORIGINAL PURCHASER, AND IS NOT TRANSFERABLE OR ASSUMABLE. CGLP’s liability for any aforementioned warranty is limited to the repair or replacement, at CGLP’s discretion, of the defective part or material. Any material believed to be defective must be returned to CGLP freight prepaid. Upon determination of defect by CGLP, the repaired or replaced material will be returned FOB: shipping point. It is the user’s responsibility, and expense, to remove and reinstall any material believed to be defective.

THE FORGOING WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES. CGLP DOES NOT WARRANT THE PRODUCT OR MATERIAL WILL BE SUITABLE FOR THE PURCHASER’S INTENDED USE OR REQUIREMENTS.

IN NO CASE SHALL CGLP’S LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT OR MATERIAL.